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New SIM swap process is live

[ Edited ]
Crew Member (retired)
Posts: 355
‎13-12-2013 10:18 AM

We have a new process for customers who need to swap their SIM. The new process should make it easier for customers who want to swap their SIM because they need a new type of SIM.

 

If you have a new handset and need a different type of SIM you can now order this in the new My SIM section in your My 48 account page.

 

Simply select “Swap your SIM for a new type of SIM” and fill in your details. The SIM should arrive in 2-3 days. Your old SIM will continue to work while you are waiting.

 

If your phone has been lost or stolen, you can also order a replacement SIM through the “My SIM” page.  In this case select “Replace your lost or stolen SIM and fill in your details. Your existing SIM card will be barred at this time.

 

Your new or replacement SIM should arrive in 2 – 3 days.

 

When you receive the SIM card simply log back in to My SIM and select “Register Now”. You will need to enter the six digit registration code on the SIM card.

 

Your new SIM should be up and running in 10 minutes. Your number and membership or credit will transfer to the new SIM.

 

 

Check out here our guide on everything you need to know about SIMs, including the swapping process.

 

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Re: New SIM swap process is live

Anon
Posts: 0
‎15-12-2013 01:26 AM

Many thanks Marion. I wish the Help people had responded with this kind of advice.

 

Is it the case that this replacement SIM will already be part coded to replace mine ? Because if I just order a new SIM through the other order method, the process is known to take many hours/days. So is the process any different or just the 'packaging' of the web site ordering.... ?

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Re: New SIM swap process is live

Rock Star
Posts: 889
‎15-12-2013 10:51 AM

Hi saoir

http://community.48months.ie/t5/Need-Help/Replace-NanoSIM-how-much-disruption/td-p/15599/jump-to/fir...

The different system has just recently gone live & Im glad you are now aware of the process.

:-)
Posted from Samsung GT-I9100
1 Like

Re: New SIM swap process is live

Anon
Posts: 0
‎21-12-2013 12:00 AM

hi i have problem to register my new sim

any help

thanks

darius

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Re: New SIM swap process is live

Rock Star
Posts: 889
‎21-12-2013 12:50 AM

Hi darius

What exactly occurred? What problem did you encounter?

Can you post back & we will try to help!

:-)
Posted from Samsung GT-I9100
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Re: New SIM swap process is live

Anon
Posts: 0
‎22-12-2013 06:49 AM

thanks for your reply,

each time i try to register my new sim card i got message says( We are unable to register your SIM, please contact a 48 agent for more information)!

what should i do?  thanks

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Re: New SIM swap process is live

Rock Star
Posts: 889
‎22-12-2013 08:30 AM


Hi again

Yes, all you need to do is click on my link and log a support request below.

https://www.48months.ie/help/ask-agent

Just give them all the details regarding your sim & they will have it up and running soon.

Any further issues, post on the forum and one of us will reply.

:-)
Posted from Samsung GT-I9100
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Re: New SIM swap process is live

Anon
Posts: 0
‎24-12-2013 11:24 AM
I've sent a message to get a sim swapped out, if someone could look at this I'd be most grateful, thanks a million
Posted from Apple iPad
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Re: New SIM swap process is live

Rock Star
Posts: 889
‎24-12-2013 01:28 PM

Hi

If you have selected to have your sim swapped, your new sim will automatically sent to you within 2-3 working days.

You should have no issues.

When your sim arrives, follow the guide below.

http://community.48months.ie/t5/Most-Popular-Questions/All-you-need-to-know-about-SIMs/td-p/15523

:-)
Posted from Samsung GT-I9100
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Re: New SIM swap process is live

Anon
Posts: 0
‎24-12-2013 01:33 PM
Well that's where the problem lies, I didn't request a swap, I just used an unused one I had here, website tells me to contact support to get support to try and activate this one for me.

Thanks
Posted from Apple iPad
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