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add on credit gone without being used?

Anon
Not applicable
My mate from Newcastle visited Ireland end of June but even though he was in Ireland I couldn't tx or call him...but I could receive his calls and tx. My membership was up to date. I bought extra credit spent €5.50 for eu roaming as I thought it had something to do with that but it still wouldn't allow me contact him. The credit still showed on my account when I topped up €20 in July but this month when I topped up €20 I've noticed its gone. Can anyone advise why calls and tx wouldn't work and what happened the Credit balance? Thanks
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