Hi,

Can I please get a refund of €10 credit I bought back into my bank account? I'd asked for this to be done and I have not seen any changes on my bank statements to indicate that this was followed up on.

I've since decided to change providers because:

• My mobile was not able to work as in call out or send texts,
• I could not get the type of help that I needed with retaining an old number, and
• Verbal contact is not an option with 48 months.

I hope that this will be done with immediate effect. Thanks!

Kind Regards,

Leah Kamere