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I cannot buy new membership

JohnF7290
Newcomer

Hi,

I have an issue today. I am on the app, and laptop, buy when I try to buy new membership I get error

It says Error, 

SIM with msisdn[] has No active membership

No active membership to configure recurrance with code

[NO_CURRENT_MEMBERSHIP]

 

I am confused, I have been using the phone without issue up until today, now I cannot topup

 

If someone could advise, that would be great

Thanks

 

John

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