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Cannot log into account

Average Joe
Posts: 1
‎09-08-2019 08:43 AM

Every time i log in i am directed to a blank screen.  This is going on since yesterday.  I have tried refreshing and have logged in using different browsers.  Same thing every time. 

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Re: Cannot log into account

The Legend
Posts: 14,858
‎09-08-2019 11:33 AM
You'll probably need to contact 48 support about this.
See the link in my signature below.
In the meantime perhaps you can try the app instead of a browser?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Cannot log into account

The Legend
Posts: 14,858
‎09-08-2019 01:32 PM
Did that help at all @rebeccaed?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Cannot log into account

Average Joe
Posts: 1
‎10-08-2019 06:51 PM

Mobile app not working, tried two different android phones with different 48 network accounts, same outcome, continuous logging in circle for about a minutes and then told 'unable to login-wrong credentials'. Only way to log in is by computer or Google 48 Network and sign in from the homepage. Very annoying trying to top up.

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