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Internet

eva3
Visitor
Hello , my internet isnt working , on the mobile data ODS written disconnected but i checked everything and everythinkg is okay , but i Still cant connect to internet
20 REPLIES 20

eva3
Visitor
Mi've text there again and hopefully they will answer me now

Just to clarify - how exactly did you contact them?

You mention "text" but they don't have any text support service?

Perhaps you mean that you filled in the form here?

 

http://www.48months.ie/help#ask-a-48-agent

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

eva3
Visitor
I put in the question , but there is not the same problémem what is with my internet connection .. I've searched there smysl of these problem but not same like mine

Sorry your post seems garbled and I don't know what you mean.

Maybe you can repost/clarify?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

eva3
Visitor
Do you think i need to order new sim card ? Maybe its the easiest way

I really don't know.

You need to talk to support.

I suppose you could order a new (not a replacement) SIM so that you have it just in case they tell you you need to switch SIMs.

Don't register/enable it until they tell you what to do because if you do need one then they will need to enable it as a replacement rather than a new SIM.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dc888
Crew (retired)
Crew (retired)

To contact support click this link http://www.48months.ie/help#ask-a-48-agent.

dalyer
The Legend
The Legend
Did you ever get this sorted?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable
My internet not working-

Did it ever work for you?

Are your internet/APN settings correct?

 

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

 

If it was working before then did anything change on your phone - e.g. software update, changes to settings etc.?

Do calls/texts work OK?

Have you tried powering off and on again and manually searching for and connecting to 48?

 

You posted twice before about the same issue so I don't know if you are still having the same problem since then or if this is a new problem?

 

http://community.48months.ie/t5/Need-Help/Apple-iPhones-internet-settings/m-p/36615#M14218

http://community.48months.ie/t5/Need-Help/Internet-not-working/m-p/28981#M9319

 

You seem to be using a Samsung Galaxy phone?

If so then, for some reason, these have a habit of spontaneously forgetting settings such as internet/APN settings which then need to be reconfigured.

Maybe that's the problem here?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.