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Average Joe
Posts: 3
‎28-12-2016 02:21 PM
I lost connection yesterday can't receive or send texts or phone help
Posted from Generic Android 6.0
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Re: No single

The Legend
Posts: 14,859
‎28-12-2016 03:28 PM

What do you mean about the strange text? 

What was it? 

Did you read it and/or click on any links? 

Did you configure your internet settings correctly? 

You haven't answered several other of the questions that I asked. 

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Posted from Xiaomi Note 3
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Did anything change on the phone? Eg software update, set...

The Legend
Posts: 14,859
‎28-12-2016 02:46 PM
Did anything change on the phone?
Eg software update, settings changes, phone got dropped/knocked etc?
Switch the phone off, take the SIM out, gently clean it, reinsert it, switch on.
Any improvement?
What networks do you see when you do a manual search for networks?
What make and model of phone is it?
Is data roaming enabled?
Do you have a valid membership?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Note 3
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Re: No single

Average Joe
Posts: 3
‎28-12-2016 03:01 PM
Yes strange text coming from GB No.
Software updates is on auto.
I lost connection just after I tried too get my phone recognized for Internet with 48
Median e5005 new phone
I have a valid membership for the last six months
I removed sim no difference. My manual search shows
Posted from Generic Android 6.0
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Re: No single

The Legend
Posts: 14,859
‎28-12-2016 03:28 PM

What do you mean about the strange text? 

What was it? 

Did you read it and/or click on any links? 

Did you configure your internet settings correctly? 

You haven't answered several other of the questions that I asked. 

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Note 3
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Re: No single

Average Joe
Posts: 3
‎28-12-2016 04:28 PM
A block of simbols mixed within texts, this was sent to my phone. Their was no link to the Internet
I could not complete the sequence for Internet connection because I had picked a Median phone that turned out not to be comparable
My phone recognizes that I have a 48 sim in the phone it also shows the triangle with out any single bars
Posted from Generic Android 6.0
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Re: No single

[ Edited ]
The Legend
Posts: 14,859
‎28-12-2016 04:40 PM

You still didn't answer some of the questions that I asked which may help to clarify matters.

 

Sounds to me like you don't have data roaming enabled?

To configure your internet/APN settings follow the instructions here:

 

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

 

Even if you are not using data/internet you need data roaming enabled to connect to the 48 network.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No single

The Legend
Posts: 14,859
‎29-12-2016 09:38 AM

Did that help at all?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Note 3
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