cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Top up

daisyflower
Newcomer
I I have 9,75€ credit, error when I try to top up internet usage by 3€
4 REPLIES 4

dalyer
The Legend
The Legend

How/where are you trying to do this?

On the website, via the app, by text?

What error do you get?

Can you try another method (web, app, text) to see if that makes any difference?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

daisyflower
Newcomer
I am using the app, a red error sign, saying please try again, no luck

I don't know why that is.

Can you try the website ore try buying the add-on by text:

 

How do I buy stuff by text?

 

You can also check balances etc. by short code if you are having problems on the app etc.

 

Handy short-codes

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.