Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted

Existing member- account not transferring to new sim

Average Joe
Posts: 2
‎06-06-2019 10:17 PM

Hi,

I have received my new sim in the post-I'm simply trying to change from my existing sim to a nano sim for my new phone. I've followed the relevant steps and after I enter the activation code I get this message:

 

"You're already a 48er so you've activated your SIM. Need to change your SIM or got a question about something? Check out our FAQs"

 

The site says 10 minutes but it's been nearly an hour and still no joy- I've cleared cookies on my browser etc- any ideas?

 

Thanks

Reply
0 Likes

Re: Existing member- account not transferring to new sim

The Legend
Posts: 14,859
‎06-06-2019 11:18 PM
Are you sure that you're activating a replacement SIM and not a new SIM?
You'll probably have to contact 48 support about this in the morning.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
Reply
0 Likes

Re: Existing member- account not transferring to new sim

The Legend
Posts: 14,859
‎07-06-2019 08:35 AM
Any update @marathongal?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
Reply
0 Likes

Re: Existing member- account not transferring to new sim

Average Joe
Posts: 2
‎09-06-2019 04:46 PM
@dalyer

Where is the dinstinction made on the site between replacement and new sim? I've followed the instructions as per here:

https://community.48months.ie/t5/Most-Popular-Questions/Need-to-swap-your-SIM/td-p/15707

Yeah I'll have to contact support probably
Posted from Samsung SM-A320FL
Reply
0 Likes

Re: Existing member- account not transferring to new sim

The Legend
Posts: 14,859
‎09-06-2019 06:41 PM
If you request a sim when logged out you'll get a new SIM.
If you request a sim when logged in you'll get a replacement SIM.

The post that you linked to is quite old so I'm not sure if it's still up to date.

Your best bet is to contact 48 support as I suggested.
I'm surprised that you haven't done this already to be honest.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
Reply
0 Likes

Re: Existing member- account not transferring to new sim

The Legend
Posts: 14,859
‎11-06-2019 09:28 AM
Did that help at all @marathongal?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
Reply
0 Likes

Announcements
Welcome to the 48Community!

To take part in the discussions or to post your own question, you'll need to register so If you haven't already registered, now is a good time to do so. Register now >>

While you're here, check out our "Featured Topics" below.

Our Troubleshooting Guide and Knowledgebase contain help and support articles and popular questions to help you as a 48 customer.

Order a free SIM
Earn some extra credit or cash with MatesRates!
Unlock your phone
Ask the community