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Sorry!. This msisdn already exists

rw
Newcomer

‎12-06-2023 12:05 PM

Hi, trying to port my number but get an error - Sorry!. This msisdn already exists.

 

Please advise how this can be fixed

 

Thanks

Rob

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1 REPLY 1

dalyer
The Legend
The Legend

‎12-06-2023 05:29 PM - edited ‎12-06-2023 05:29 PM

@rw wrote:

Hi, trying to port my number but get an error - Sorry!. This msisdn already exists.

 

Please advise how this can be fixed

 

Thanks

Rob

 

Others have reported this too in the past - you can find similar posts if you search the forum for "msisdn".

I think it may happen in some cases where you were previously with 48, moved to another provider, and then came back to 48?

 

You'll have to contact 48 support to get them to look into this for you.
To contact 48 support see the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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