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48 app and My48 web Dashboard show different data balances

JohnM5238
Newcomer

‎20-01-2024 05:56 PM - last edited on ‎20-01-2024 08:01 PM by The Legend

I'm wondering why on the 48 dashboard, when I log in from a browser, shows a different balance of data left, than what I see on the App on my phone

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3 REPLIES 3

dalyer
The Legend
The Legend

‎20-01-2024 07:59 PM - edited ‎20-01-2024 08:17 PM

I've never noticed that myself.

Both views show the same details for me.

How much difference is there between the two?

Maybe one isn't updated as frequently as the other or something?

You'll probably have to contact 48 support to ask them about this.

See the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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JohnM5238
Newcomer
In response to dalyer

‎23-01-2024 10:33 AM

Thank you. Its less than a Gig...I'm wondering if it maybe a rounding thingy
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dalyer
The Legend
The Legend
In response to JohnM5238

‎23-01-2024 10:44 AM

I've checked mine over the last few days and every time the app and website Dashboard showed identical data balances.

You should probably contact 48 support and ask them if there's some issue with your account.

See the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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