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300 remaining minutes unable to do calls

Newcomer
Posts: 2
‎23-03-2020 04:37 PM
just top up with 60 additional minutes even tho have over 300mins remaining....still can't do a phone call
Posted from Xiaomi MI 5s Plus
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Re: 300 remaining minutes unable to do calls

The Legend
Posts: 15,049
‎23-03-2020 04:50 PM
300 of what sort of minutes?
60 of what sort of minutes?
Mobile?
Landline?
What sort of number are you trying to call?
Some numbers require cash credit to pay for them.
What exactly happens when you try to call?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: 300 remaining minutes unable to do calls

The Legend
Posts: 15,049
‎23-03-2020 08:54 PM
Any update @wiola?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: 300 remaining minutes unable to do calls

Newcomer
Posts: 2
‎24-03-2020 07:27 PM
Hi, I have 300 mobile minutes and 50 landline mins, still can't do any phone calls to ant mobile network, message I can hear : I am out of minutes or I don't have enough credit to do this call..... so please tell me what is wrong?
Posted from Xiaomi Mi 5
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Re: 300 remaining minutes unable to do calls

The Legend
Posts: 15,049
‎24-03-2020 08:31 PM
Do you have an active membership?
You need one for any services to work.
Are you trying to call Irish mobile numbers?
You may need to contact 48 support about this.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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