07-12-2023 08:31 AM
07-12-2023 09:52 AM
This seems to happen to some users from time to time for some reason that has never been explained.
You'll have to contact 48 support to get them to rectify this situation.
See the link in my signature below or email them at support@48months.zendesk.com
07-12-2023 10:44 AM
07-12-2023 11:23 AM - edited 07-12-2023 11:31 AM
Your issue seems to be different according to this:
And you never responded to the questions that I posed there which might help to understand the issue better.
Did you contact 48 support as I suggested?