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Credit

Newcomer
Posts: 2
‎20-03-2020 09:13 PM
I topped up my phone by €9 about 20 minutes ago as there was already €1 credit on my phone. When I log into my account it is only showing the €1 credit however the €9 has come out of my bank account.
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Re: Credit

The Legend
Posts: 15,049
‎20-03-2020 10:21 PM
Does the top-up payment appear on your My History page?

https://www.48months.ie/my-48/my-history

You may need to contact 48 support in the morning about this.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Credit

The Legend
Posts: 15,049
‎21-03-2020 10:44 AM
Did that help at all @sinead_costello14?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Credit

Newcomer
Posts: 2
‎21-03-2020 09:42 PM
No it does not show up in my history! Very strange as it’s in my bank statement!! I will contact 48 About this. Thanks for your help
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Re: Credit

The Legend
Posts: 15,049
‎22-03-2020 12:39 PM
Were 48 support able to help you with this @sinead_costello14?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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