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Error submitting payment

Visitor
Posts: 8
Wednesday
So frustrating.Cant topup .Please somebody help!
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Re: Error submitting payment

[ Edited ]
The Legend
Posts: 15,040
Wednesday

See this thread about the same issue and maybe contact 48 support.

https://community.48months.ie/t5/Memberships/Error-submitting-payment/m-p/53051#M3465

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Error submitting payment

The Legend
Posts: 15,040
Wednesday
Did that help at all @pixie369?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Error submitting payment

Visitor
Posts: 8
Wednesday
No but thanks..Might have to change to Tesco mobile.Frustrating to be unable to topup in the shops!
Posted from Huawei G7-L01
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Re: Error submitting payment

The Legend
Posts: 15,040
Wednesday

Did you try deleting your registered card details and re-registering them to see if that helps at all?

 

https://www.48months.ie/my-48/my-card

 

It seemed to work for at least one person.

 

Have you contacted 48 support?

If you get onto the chat facility now before it closes later this evening you might get sorted quickly.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Error submitting payment

Visitor
Posts: 8
Wednesday
Yeah and thanks again ...I did delete old card details and resubmitted card.Still no joy.Tried a different prepay swirl card.No luck there either.Think I tried to msg someone on chat too..
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Re: Error submitting payment

Visitor
Posts: 8
Wednesday
Have 48 completely stopped the shop topups do you know
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Re: Error submitting payment

The Legend
Posts: 15,040
Wednesday

@pixie369 wrote:
Have 48 completely stopped the shop topups do you know

 

Yes - definitely:

 

Voucher Retirement 



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Error submitting payment

The Legend
Posts: 15,040
Wednesday

@pixie369 wrote:
Yeah and thanks again ...I did delete old card details and resubmitted card.Still no joy.Tried a different prepay swirl card.No luck there either.Think I tried to msg someone on chat too..

 

OK - pity that that did not help here.

I can't think of any other possible solution other than maybe (if possible) getting some other 48 user to try gifting you the required credit/membership?

Other than that I think it needs 48 support to address the issue for you.

Sorry I cannot be of any more assistance than that. 

It's frustrating alright. Man Sad



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Error submitting payment

The Legend
Posts: 15,040
Wednesday

Probably makes no difference but maybe try another device/browser?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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