I topped up my phone but didn't get my monthly plan

[robertp6120]

Hi,My membership was expired on 10.03 so I top up on 9.03 but I still don't have my monthly plan and when I top up they take 12.99 from my credit card....so what I have to do now

[dalyer]

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

• https://48.ie/my48

What does your Transactions page say about recent payments?

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming memberships?

• https://48.ie/my48/memberships

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

[DanilaR9715]

Having the same problem !!

[dalyer]

I already replied to your previous posts:

• https://community.48.ie/t5/Memberships/Membership-not-working/m-p/62274/highlight/true#M6119
• https://community.48.ie/t5/Memberships/Membership-not-working/m-p/62277/highlight/true#M6122

Did you contact 48 support as I suggested?

[DanilaR9715]

Sorry but my replies are not for you. I am replying another people let them know they are not the only ones.
Yes. They told me they are having problem
Thanks for your answer.