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Mates Rates

Average Joe
Posts: 3
‎04-08-2019 07:13 PM
Hi i ordered a mates rates sim for a friend, he topped it up and is using it the last few days but neither of us got our free credit as promised, just wondering how long does this take, thank you in advance.
Posted from Nokia TA-1024
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Re: Mates Rates

The Legend
Posts: 14,861
‎04-08-2019 09:36 PM

I think it's usually instantaneous.

You should contact 49 support about this and they can probably explain.

See the link in my signature below.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Mates Rates

The Legend
Posts: 14,861
‎05-08-2019 01:14 AM

Did that help at all @lynche ?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Mates Rates

Average Joe
Posts: 3
‎05-08-2019 10:13 AM
Trying to use it but no joy as of yet, just says try again later, maybe it's cos it a bank holiday weekend or sung in ?
Posted from Generic Android 2.0
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Re: Mates Rates

The Legend
Posts: 14,861
‎05-08-2019 10:47 AM
Not sure why you're having problems contacting support.
But you can email them instead on support@48months.zendesk.com

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Mates Rates

Average Joe
Posts: 3
‎05-08-2019 12:21 PM
Cheers appreciate that 👍🏻
Posted from Nokia TA-1024
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