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Mates Rates

lynche
Newcomer
Hi i ordered a mates rates sim for a friend, he topped it up and is using it the last few days but neither of us got our free credit as promised, just wondering how long does this take, thank you in advance.
5 REPLIES 5

dalyer
The Legend
The Legend

I think it's usually instantaneous.

You should contact 49 support about this and they can probably explain.

See the link in my signature below.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Did that help at all @lynche ?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

lynche
Newcomer
Trying to use it but no joy as of yet, just says try again later, maybe it's cos it a bank holiday weekend or sung in ?

dalyer
The Legend
The Legend
Not sure why you're having problems contacting support.
But you can email them instead on support@48months.zendesk.com

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

lynche
Newcomer
Cheers appreciate that 👍🏻