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Problem Activating Replacement SIM

Average Joe
Posts: 4
‎29-06-2019 08:34 PM

Hi,

 

I'm having problems activating my replacement SIM.

I'm already with 48, but I had to order a different size SIM card.

I typed in my activation code but the message I keep getting on my phone is "SIM not provisioned".

My phone is unlocked so I know that's not the problem.

Do I maybe need to deactivate my old SIM before I can use the new one?

 

I would really appreciate some help on this.

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Re: Problem Activating Replacement SIM

The Legend
Posts: 14,858
‎29-06-2019 08:53 PM
Are you sure that you ordered and activated a *replacement* SIM and not a *new* SIM?
What make and model of phone is it?
You may need to contact 48 support about this.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Problem Activating Replacement SIM

Average Joe
Posts: 4
‎29-06-2019 09:21 PM

Yes, it's definitely a replacement SIM.

My phone is a Samsung Galaxy A5 (2017).

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Re: Problem Activating Replacement SIM

The Legend
Posts: 14,858
‎29-06-2019 09:55 PM
Sounds like the SIM isn't activated properly so.
Does the old SIM still work?
You'll probably need to contact 48 support as I suggested above.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Problem Activating Replacement SIM

Average Joe
Posts: 4
‎29-06-2019 10:05 PM

Yes, the old SIM still works perfectly.

I've placed an order for a new replacement SIM now.

Maybe I waited too long before activating the other one (2 months).

Thank you, I'll try contacting the support team but they don't seem to be available right now.

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Re: Problem Activating Replacement SIM

The Legend
Posts: 14,858
‎29-06-2019 11:01 PM
Support are offline now until the morning.
Their office hours are posted somewhere on the site.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Problem Activating Replacement SIM

The Legend
Posts: 14,858
‎30-06-2019 06:07 PM
Were 48 support able to help at all @mmelulu?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Problem Activating Replacement SIM

Average Joe
Posts: 4
‎30-06-2019 07:31 PM

Yes, they solved it for me. Thank you for your help as well.

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Re: Problem Activating Replacement SIM

The Legend
Posts: 14,858
‎30-06-2019 08:34 PM
Glad you got it sorted.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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