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Why can't I update my payment details?

HenryM2828
Newcomer

Why can’t I update my payment details on my 48 plan

3 REPLIES 3

dalyer
The Legend
The Legend

You mean here?

What happens?

Any error messages?

If it's not working for you then you may need to contact 48 support for more advice.

See the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Really 

Screenshot 2024-02-16 at 08.43.21.png

 Old thread but I thought I'd add this as it's really strange. The payment details section is grayed out for me but I was able to access it directly using the link you provide 

That's odd alright.

Is it the same in both the app and using the website?

Does clearing 48 cookies in the browser make any difference?

You'll probably need to contact 48 support about why the link is disabled on your account.

See the link in my signature below or email them at support@48months.zendesk.com.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.