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Can't top up !!!

Average Joe
Posts: 3
‎18-05-2015 09:35 PM
I can't top up using the same card as I always use? Please help I need credit asap???
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Re: Can't top up !!!

The Legend
Posts: 14,711
‎18-05-2015 09:46 PM

How exactly are you trying to topup?

What exactly happens? Any error messages etc.?

Are you sure that the card hasn't expired or something?

For the moment you could topup your credit balance by voucher and then buy stuff online or by text.

 

http://community.48months.ie/t5/Most-Popular-Questions/How-do-I-top-up-Overview-of-the-top-up-paymen...

How do I buy stuff by text?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: Can't top up !!!

The Legend
Posts: 14,711
‎18-05-2015 09:46 PM

How exactly are you trying to topup?

What exactly happens? Any error messages etc.?

Are you sure that the card hasn't expired or something?

For the moment you could topup your credit balance by voucher and then buy stuff online or by text.

 

http://community.48months.ie/t5/Most-Popular-Questions/How-do-I-top-up-Overview-of-the-top-up-paymen...

How do I buy stuff by text?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Can't top up !!!

Average Joe
Posts: 3
‎18-05-2015 10:02 PM
It's saying "sorry your payment has not been authorised, please contact the card issuer or use a new card"???
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Re: Can't top up !!!

The Legend
Posts: 14,711
‎19-05-2015 12:57 AM

And this card worked before?
And nothing has changed?

Then, as the message says, you may need to contact your bank/card issuer.

Maybe also contact 48 support in case they can help:

 

http://www.48months.ie/help#ask-a-48-agent

 

In  the meantime you can topup by voucher as I explained above.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Can't top up !!!

Average Joe
Posts: 2
‎27-05-2019 12:32 PM

did you get sorted? im having same issue

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Re: Can't top up !!!

The Legend
Posts: 14,711
‎27-05-2019 01:20 PM
I certainly hope they got sorted since the thread is four years old! :-D

What exactly are you trying to do and what exactly happens/goes wrong?
Post as much detail about the steps as possible.
Any error messages?
If necessary contact 48 support.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Can't top up !!!

Average Joe
Posts: 2
‎27-05-2019 01:45 PM
Oops saw date never noticed year :-)
Anyways got onto 48 chat and they advised me try a different browser and hey ho it worked! Strange but ill take it.
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Re: Can't top up !!!

The Legend
Posts: 14,711
‎27-05-2019 03:10 PM
Glad you got sorted anyway.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Can't top up !!!

Average Joe
Posts: 3
‎10-08-2019 05:18 PM
I put 20euro into top up it was accepted,next day I went to put it into my don' membership, but there was nothing in my balance, know can't log in it says wrong credentials can u help please,,Billy
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Re: Can't top up !!!

The Legend
Posts: 14,711
‎10-08-2019 06:52 PM
You're logged in here so surely that means that you can log into your account?
Anyway you probably need to contact 48 support about these issues.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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