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EU roaming and month ends

Coach
Posts: 10
‎26-02-2015 10:29 AM
Hi guys, I'm going to Paris this weekend and I want to but some EU roaming credits, but my contract month ends on the 28th. If I buy some on that day will my credit go when it is renewed?
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Re: EU roaming and month ends

The Legend
Posts: 14,912
‎28-02-2015 01:46 PM

48 don't support data roaming abroad.

You are restricted to wifi access to the internet where available.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: EU roaming and month ends

Crew Member (retired)
Posts: 177
‎26-02-2015 12:19 PM

Hey there

 

If you buy the roaming add ons they will expire at the end of your NEXT membership.

 

So if you renew your membership on 28th February the add ons will not expire until the end of March.

 

We changed this back in July so you actually get more than a month out of ant add on you buy with 48.

 

I hope that clears it up,

 

If you have any further questions just let me know.

 

Damian

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Re: EU roaming and month ends

Coach
Posts: 10
‎28-02-2015 01:05 PM
Hi Damian

Thanks for your help. Just one more question please if you don't mind.

I'm in Paris now and my network is showing up as 'Bouygues', but my 3G mobile network (I've 5gb) doesn't work over here. Do I have to buy EU data to use it here?

Thanks in advance.
Rachael.
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Re: EU roaming and month ends

The Legend
Posts: 14,912
‎28-02-2015 01:46 PM

48 don't support data roaming abroad.

You are restricted to wifi access to the internet where available.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: EU roaming and month ends

Coach
Posts: 10
‎28-02-2015 04:34 PM
Thank you Damian for your help Smiley Happy
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Re: EU roaming and month ends

The Legend
Posts: 14,912
‎28-02-2015 06:15 PM

No problem.

But I'm not Damian. Man Wink



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: EU roaming and month ends

Coach
Posts: 10
‎01-03-2015 08:33 AM
Oh I'm so sorry I got confused there :-/
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Re: EU roaming and month ends

The Legend
Posts: 14,912
‎01-03-2015 10:21 AM

No worries. Man LOL



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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