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No service or mobile internet

diarmuidinskibb
Newcomer
Hey everyone. I came back from the UK just this morning and when I turned on my mobile Internet. Everything seemed to work fine for abut 1 1/2 hours but after that no messages were coming through and I couldn't connect to mobile data. I have tried calling my phone and it doesn't seem to get through. Thanks to anyone who can help in advance
1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

Make sure that your internet settings are correct and data roaming is enabled.

Maybe they somehow got changed when you were roaming in the UK?

Follow this post to configure them correctly:

 

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

8 REPLIES 8

dalyer
The Legend
The Legend

Make sure that your internet settings are correct and data roaming is enabled.

Maybe they somehow got changed when you were roaming in the UK?

Follow this post to configure them correctly:

 

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer
The Legend
The Legend
Did that help at all?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

diarmuidinskibb
Newcomer
Yes sorry they must have changed when I went abroad or something. Everything is working fine now. Thank you very much

dalyer
The Legend
The Legend
OK glad you got it sorted.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

JoannaD9563
Newcomer
Hi I got my 48 and everything is working fine but my data isnt working at all it has a x with only emergency calls on it so it wont let me turn it on please help me out

dalyer
The Legend
The Legend
You need to configure your internet/APN settings for data to work.
See here

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

JamesL7095
Newcomer
Hi,
Can you help me? What should be in the apn settings? Tesco mobile?
When I turned on my phone with the new sim card I got a text saying 48 would send me new settings and to use the pin they gave me in the text to set up. I used it but it didn't work, is this the reason I'm on Tesco network? My friends are on 48 network and didn't need to do anything with setting up or settings.
Please help me, I'm so bad with technology.
Thanks
James


@JamesL7095 wrote:
Hi,
Can you help me? What should be in the apn settings? Tesco mobile?

 

 

See here:

 

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

 

Hope this helps

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.