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Non-48 customer can't make calls to me or send me texts?

Anon
Posts: 0
‎06-07-2014 09:46 PM

Hi so in my family two other 48 users can text me and can call me as normal but another member who is on e mobile cannot call me or text me. We've been trying for the last hour but his calls aren't coming through nor are his texts??? 

 

How do I sort this? Any help would be appreciated!

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Re: Non-48 customer can't make calls to me or send me texts?

Anon
Posts: 0
‎09-07-2014 05:16 PM

Thanks for the help, turns out my phone took a bit longer to transfer over... even though it said I was with 48 I only got the welcome to 48 text about 4-5 days later Smiley Happy

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Re: Non-48 customer can't make calls to me or send me texts?

Anon
Posts: 0
‎06-07-2014 11:47 PM
hmm... that seems like an issue on the e-mobile side of things!

is he able to send calls/texts to other networks fine?
are you able to send him calls/texts?
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Re: Non-48 customer can't make calls to me or send me texts?

The Legend
Posts: 14,858
‎07-07-2014 11:00 AM

This has cropped up a few times for 48 users.

Just in case it's an issue at the 48 end I think you should log a support query to ask 48 to look into this for you.

 

How to get help

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Non-48 customer can't make calls to me or send me texts?

Anon
Posts: 0
‎09-07-2014 05:16 PM

Thanks for the help, turns out my phone took a bit longer to transfer over... even though it said I was with 48 I only got the welcome to 48 text about 4-5 days later Smiley Happy

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Re: Non-48 customer can't make calls to me or send me texts?

The Legend
Posts: 14,858
‎09-07-2014 05:41 PM

Still sounds odd but if it's all working now then happy days... Man Happy



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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