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Not receiving texts

ciara_l8
Newcomer

‎22-03-2014 10:38 AM

Hi, I don't seem to be receiving some texts on my phone. The texts show up as sent on the senders phone but I don't receive them. This has happened a number of times with different people where sometimes their text comes through and sometimes it doesn't. Can anyone help with this issue!?
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3 REPLIES 3

dalyer
The Legend
The Legend

‎22-03-2014 11:27 AM - edited ‎22-03-2014 01:31 PM

If this affects all incoming texts then check that your phone's text memory/storage is not full - e.g. delete some texts in your inbox.

If it only affects some incoming texts you should log a support request to ask 48 support to look into this for you.

 

How to get help

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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Anon
Not applicable
In response to dalyer

‎22-03-2014 08:11 PM

Have you tried restarting your phone, and removing your SIM card?

Also, are you able to send texts alright?
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ciara_l8
Newcomer

‎23-03-2014 08:56 AM

Hi, thanks for your suggestions. It only happens with some texts and not others, which is the strange part. My mail box defo isn't full and I've tried restarting my phone too. I've sent an email to 48 support, so hopefully they can help!
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