Solved: Saturdays customer care - 48 Community

Hey,
Just wondering if anyone knows if customer care and the tech people are around on the weekends or will it be Monday before I get an answer? Can't recieve calls or texts from o2 or meteor at the minute

Thanks

1 ACCEPTED SOLUTION

See here:

How to get help

How long does it take to get a reply?

The 48 support crew work 7 days a week from 8am to 10pm. You can expect a reply within 6 business hours,

If you've responded to something they've sent you, it'll be 24 hours.

And if something has to be looked at by the tech guys, it can take between 3 and 5 working days to get resolved. If you e-mail in though, you'll get a reply within 48 hours.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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3 REPLIES 3

See here:

How to get help

How long does it take to get a reply?

The 48 support crew work 7 days a week from 8am to 10pm. You can expect a reply within 6 business hours,

If you've responded to something they've sent you, it'll be 24 hours.

And if something has to be looked at by the tech guys, it can take between 3 and 5 working days to get resolved. If you e-mail in though, you'll get a reply within 48 hours.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

I'm trying to activate my sim or order a new one

How to order a new SIM:

https://48.ie/free-sim

How to order a replacement SIM:

https://48.ie/help/sim-replacement

How to activate a SIM:

https://community.48.ie/t5/The-Knowledgebase/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099/...

If you need to contact 48 support about any of this see the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.