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jacksweeney
Newcomer
Got new phone last month Internet wouldn't work got a unlock code and it worked I topped up this month and mobile data is not working again. Help
1 REPLY 1

dalyer
The Legend
The Legend

Just to clarify...

You bought a phone last month but it was locked and you unlocked it in the meantime?

Do you now have membership?
Can you make/receive calls and send/receive texts?

Do you have a data allowances as part of your membership or a data add-on?

If in doubt log into your online account and see what it says there about membership status, expiry date and membership/add-on allowance balances.
Did you configure your internet settings and enable data roaming?

You seem to be posting from a Galaxy S4 I9505 in which case the automated service should be able to configure your settings correctly:

 

http://48months.tweakker.com/choose/Samsung/I9505%20Galaxy%20S4

 

If you have done all of this and internet access still does not work then post your settings here for review.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.