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topping up problem!!

Anon
Posts: 0
‎26-05-2014 08:58 PM
Ok, so I topped up today and its been about an hour since ive done so. Here's the problem...I went onto the history of my 48 and it stated that my top up was delivered but my internet won't work Smiley Sad then I went into my 48 and it stated that my balance was €0.00 and that all I have is 300 minutes of network calls and texts. I hope someone can help out here as to why my top up isn't working Smiley Sad thanks Smiley Happy
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Re: topping up problem!!

The Legend
Posts: 14,711
‎26-05-2014 11:19 PM

This link explains why when you buy membership the money is removed from your credit balance:

 

Where has my credit gone?

 

If your internet is not working then (assuming you have a data allowance as part of your membership) then you need to configure your internet settings. Try the steps here:

 

http://tinyurl.com/kys43lv

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: topping up problem!!

The Legend
Posts: 14,711
‎26-05-2014 11:19 PM

This link explains why when you buy membership the money is removed from your credit balance:

 

Where has my credit gone?

 

If your internet is not working then (assuming you have a data allowance as part of your membership) then you need to configure your internet settings. Try the steps here:

 

http://tinyurl.com/kys43lv

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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