Showing results for 
Search instead for 
Do you mean 
Reply

No service while roaming

Average Joe
Posts: 4
‎14-05-2019 01:29 PM
I can't get any service for the last three days in Portugal. My phone connects a network for about 5 seconds then disconnects again continuously. I have a Huawei P20 lite.
Posted from Generic Android 2.0
Reply
0 Likes

Re: No service while roaming

The Legend
Posts: 14,711
‎14-05-2019 01:49 PM
EU roaming only works on Guido membership.
Do you have that membership or another?
If you do have Guido then what happens if you do a manual search for networks and manually connect to one?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
Reply
0 Likes

Re: No service while roaming

Average Joe
Posts: 4
‎14-05-2019 04:23 PM
I have a Guido membership.
When I do a manual search for networks, it fails to register with all of them except one. However it goes back to no service within seconds of registering
Posted from Generic Android 2.0
Reply
0 Likes

Re: No service while roaming

The Legend
Posts: 14,711
‎14-05-2019 04:58 PM
Ok. Unfortunately I don't know why it's not working so.
You'll probably need to contact 48 support about this.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
Reply
0 Likes

Re: No service while roaming

Average Joe
Posts: 4
‎14-05-2019 05:00 PM
Alight. Thanks for the help
Posted from Generic Android 2.0
Reply
0 Likes

Re: No service while roaming

Hot Rod
Posts: 6
‎30-06-2019 10:47 AM

I have this problem too, with both my Huaweis. They work fine in Ireland. I've gone through everything with support. THEY DO NOT HAVE A SOLUTION FOR THIS. So they should be upfront and warn custoers that a Huawei phone does not roam with 48. 

 

Note, I use the same phone outsde Europe and even in Europe with other SIMs without isssue.

Reply
0 Likes

Re: No service while roaming

[ Edited ]
Average Joe
Posts: 1
‎30-06-2019 08:17 PM

My son is in Spain and has no data, is unable to make calls or texts.  He on on Guido membership and has extra credit on his account.  I have been on to 48 agent  3 times and they said for him to turn on data roaming and change the APN.  He has done this and still it is not working.  I am having to text his friends phone in order to pass on these messages.  Any one have any other tips on how to connect. He has samsung galaxy 8.  Thanks

Reply
0 Likes

Re: No service while roaming

Average Joe
Posts: 1
‎01-07-2019 10:34 PM
Just wondering if your issue with Huawei phone and data usage when roaming overseas was ever sorted, I have the same problem now in the EU?
Posted from Generic Android 2.0
Reply
0 Likes

Re: No service while roaming

[ Edited ]
The Legend
Posts: 14,711
‎02-07-2019 02:19 AM

I have roamed abroad on 48 in the past using a Huawei phone so I don't think that that's the problem per se.
I'd suggest that you contact 48 support if you have problems.
See the link in my signature below.

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
Reply
0 Likes

Re: No service while roaming

Average Joe
Posts: 1
‎21-08-2019 11:50 PM

Same problem here. I have just returned from vacation . Huawei PSmart would not connect to any network. Network reset, data roaming on/off, airplane mode on/off  In the end done a factory reset but still the same. Once back home worked fine. So if you are roaming within the EU my advice would be to bring a spare phone with you (not a Huawei) just in case you run into difficulties. 

Reply
0 Likes

Announcements
Welcome to the 48Community!

To take part in the discussions or to post your own question, you'll need to register so If you haven't already registered, now is a good time to do so. Register now >>

While you're here, check out our "Featured Topics" below.

Our Troubleshooting Guide and Knowledgebase contain help and support articles and popular questions to help you as a 48 customer.

Order a free SIM
Earn some extra credit or cash with MatesRates!
Unlock your phone
Ask the community