Another family member has had less severe issues with their 48 service a few days ago - am unsure whether it has fully sorted itself out or if another SIM is required there as well...
angler - maybe they should order one also, just in case things go worse for them. They won't have to activate it, just have one ready to swap in, if / when they need to.
I was onto a chat agent also today, who advised me something along the lines of "dont worry you can just order a new sim which will arive in 3-5 working days and your issue will be fixed". Im sorry, I dont like to usually complain about things but the service from 48 has been actually shocking. Fair enough there was an issue and everyone makes mistakes, but to not have any official announcement from 48 apologising and advising people to get new sims or to automatically be sending out new sim cards to customers with the incompatable sims is a disgrace. People who have not ordered new sims will just be without service now until they realise they actually have to order themselves. I also opened a "service" ticket with 48 about this issue last week and have so bar only been replied to with a generic answer saying the volume is high and we will get back to you shortly...about 5 days ago!!! They have applied credit to your account also for next month and as soon as that is up I will be leaving and going elsewhere, There is basically 0 customer support from 48 and I cant risk this happening again in the future, if this was happening with say Vodafone or Tesco Mobile their would be outrage and I am sure they would have fixed sooner. Apologies, rant over but this has been so frustrating!