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Re: Service

Big Kahuna
Posts: 63
‎27-11-2019 02:43 PM

Great news for those with the new SIM, big relief no doubt to get back on the network!

 

When did you order the new SIM? Still hasn't arrived for me ...Robot Sad

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Re: Service

Buddy
Posts: 16
‎27-11-2019 05:28 PM
Got new sim today .. tried activate it .. no network grrr ...
Posted from Generic Android 2.0
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Re: Service

Big Kahuna
Posts: 63
‎27-11-2019 05:42 PM
Start chat session with agent, they'll sort it for you...
Posted from Generic Android 6.0
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Re: Service

Average Joe
Posts: 1
‎30-11-2019 04:52 PM

How can I start a chat session with an Agent ? I am not on FB or twitter.

 

I have no service since Thursday the 21st.

I requested help through the contact chnnels last week and have heard nothing.

 

This is so bad, I'm actually considering Gomo.

 

 

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Re: Service

Big Kahuna
Posts: 63
‎30-11-2019 05:26 PM
If you can login via browser, there should be a pop up on the left hand side of your browser called 'chat to an agent'
Posted from Generic Android 6.0
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Highlighted

Re: Service

The Legend
Posts: 14,943
‎30-11-2019 11:48 PM
You probably need a new SIM as seems to be the case for most others on this thread.
You should probably order a replacement now just in case.
If it's ultimately not needed then no harm done.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Service

Hot Rod
Posts: 6
‎02-12-2019 01:43 PM

New SIM did not help at all, have the same problem. No contact possible with 48

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Re: Service

Big Kahuna
Posts: 63
‎02-12-2019 01:52 PM

@uknaus wrote:

New SIM did not help at all, have the same problem. No contact possible with 48


When you say "no contact possible with 48" - what do you mean? You can't contact them on line or they are not responding?

 

There is work needed within the admin side of things to get your new SIM card working on the network. I had assumed that I could activate it via the 48months.ie web site, but that wasn't the case for my situation, similar to others on this thread, I think.

 

You will need to start a chat session with the support team to get your new SIM working - once that work is done by support, insert the SIM into the phone, power up, and then if "48" is not showing up, then re-scan networks again - at that stage "48" should be showing up on the list. Again, support will go through all this with you. Also, don't forget to ask for credit to be added to your account if you were impacted by the upgrade.

 

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Re: Service

Hot Rod
Posts: 6
‎02-12-2019 01:58 PM

I sent 4 requests to 48 in last 5 days, no answer. Chat was not wporking for me the whole morning.

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Re: Service

Big Kahuna
Posts: 63
‎02-12-2019 02:23 PM

@uknaus wrote:

I sent 4 requests to 48 in last 5 days, no answer. Chat was not wporking for me the whole morning.


Hi - I've contacted support via "chat" and asked them to look into your issue, quoting this thread and your user name. Hopefully, they'll have you sorted very soon...

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