Topped up, money taken, but not credited to account

[IvanK0323]

after topping up the account, the funds were withdrawn from the card, but not credited to the mobile account

[dalyer]

What exactly do you mean by "topped up"?

What did you buy? Membership plan? Add-on? Cash credit?

• https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268

What does your Transactions page say about your recent payment?

• https://48.ie/my48/transactions

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

• https://48.ie/my48

Does your Buy Plan page list any upcoming memberships?

• https://48.ie/my48/memberships

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com