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went to italy. roamed but now home cant get back on 48

Anon
Posts: 0
‎16-09-2016 05:12 PM

Hi

 

Went to italy. roamed fine. come back to dublin and no automatic switch to 48 network. when i hit automatic under network on settings i get nothing. if i hit manual three networks come up but not 48. i cant phone or text so please some kind soul explain what i have to do to get back on wonderfull 48

 

thanks

 

patrick

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Re: went to italy. roamed but now home cant get back on 48

Rock Star
Posts: 889
‎16-09-2016 05:32 PM
Hi Patrick.

What make and Model of phone do you use?

If it's an iPhone, have a look at the link below:

http://community.48months.ie/t5/Need-Help/Returned-to-Ireland-phone-says-No-Service/m-p/41201#U41201

If not an iPhone, Do a power Cycle (switch off, then on, and see if Network Service resumes.

If that fails, check Your APN (Samsung lose its APN settings in this way) enter your APN again if required, power cycle, and you should be up and running again.

Either way, post back!
Posted from Google Nexus 5
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Re: went to italy. roamed but now home cant get back on 48

The Legend
Posts: 14,783
‎16-09-2016 05:32 PM

Is it an iPhone by any chance?

If so then see here:

 

iPhone abroad issue

 

If not then I'm not really sure what the problem is.

You may need to contact 48 support:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: went to italy. roamed but now home cant get back on 48

The Legend
Posts: 14,783
‎16-09-2016 05:33 PM

Post crossed with 1amcn's.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: went to italy. roamed but now home cant get back on 48

Anon
Posts: 0
‎16-09-2016 05:53 PM

thanks for that. it is a samsung and i'm a bit of a ludditte so need help with APN

 

regards

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Re: went to italy. roamed but now home cant get back on 48

The Legend
Posts: 14,783
‎16-09-2016 05:59 PM

Reconfiguring the APN is not going to help if you are not seeing 48 in the list of networks when you scan manually.

You should switch off, take the SIM out, gently clean the contacts, reinsert it, switch on and then manually scan for and connect to 48 again.

Make sure that roaming/data roaming is enabled.

If you still don't see 48 then you'll need to contact 48 support and may need a new SIM:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: went to italy. roamed but now home cant get back on 48

Anon
Posts: 0
‎16-09-2016 07:49 PM

I figured it out and am back on network. Thanks to all who replied

 

regards

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Re: went to italy. roamed but now home cant get back on 48

The Legend
Posts: 14,783
‎16-09-2016 09:57 PM

What was the problem?

It might help somebody in the same situation.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Note 3
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