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48 – Covid_19

Started ‎23-03-2020 by
Modified ‎23-03-2020 by

Hey Guys,

 

We hope everyone is keeping safe and well in this unprecedented time. As we all know and are experiencing Covid-19 is now strongly impacting our personal lives, work lives and our communities.

 

In the interest of ensuring the health and safety of our Care Crew we want to update you that our contact channels will have limited resources at times so you may potentially face some wait times.

 

We want to remind you that Self-service options are still available 24/7such as My48 App & Web and SMS short Codes.

 

The Community is also available and has helpful articles and FAQ’s if you happen to need help. It can also help dampen your “cabin fever” as you can collaborate and interact with other 48’ers to offer and look for support.

 

If there’s any changes or update’s we’ll keep you posted here. We do apologise for any inconvenience caused and thanks for your understanding!

 

To get you started we've incuded our top queries articles where ou'll get the answers to some of our most frequently asked questions

 

Article Name

Link

Everything you need to know about membership

https://community.48months.ie/t5/The-Knowledgebase/Everything-you-need-to-know-about-membership/ta-p...

How to Register/Change Card details

https://community.48months.ie/t5/The-Knowledgebase/How-do-I-register-change-my-bank-card-details/ta-...

How to activate your 48 SIM

https://community.48months.ie/t5/The-Knowledgebase/How-to-activate-your-48-SIM/ta-p/234

 

How do I Replace my 48 Sim

https://community.48months.ie/t5/The-Knowledgebase/You-need-a-new-SIM/ta-p/8487

About 48 web & App

https://community.48months.ie/t5/The-Knowledgebase/Why-can-t-I-log-in/ta-p/240

 

Pin & Puk

https://community.48months.ie/t5/The-Knowledgebase/I-forgot-my-PIN-or-need-my-PUK/ta-p/256

Coverage Trouble-shooter

https://community.48months.ie/t5/The-Knowledgebase/Getting-an-error-message-on-my-phone/ta-p/270

Handy Short Codes

https://community.48months.ie/t5/The-Knowledgebase/Handy-short-codes/ta-p/988

How to buy stuff by Text

https://community.48months.ie/t5/The-Knowledgebase/How-do-I-buy-stuff-by-text/ta-p/3974

Data Settings

https://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928a


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