Last week as you may know, we rolled out our 4G service upgrade to our entire customer base to support greater frequency and speeds. We are aware that some of you have experienced a loss of service and for this small cohort of customers the issue has been trigger based on SIM incompatibility.
In order to remedy this issue we would ask customers impacted to order a replacement SIM. You can order a free sim replacement sim on your my48 portal.
We sincerely apologise for any inconvenience caused and appreciate your patience with us.”
