Below are some unwanted, yet familar, error messages that can appear on your phone and what they mean.
A good place to start is at the begining with the tried, tested and proven golden rule of troubleshooting. Have you tried turning it off and on again? It sounds cliché, but it's always a good place to start! 😃
Phone asking for a network code/unlock code
This message usually means that your phone is locked to your old network. We do warn you about this before joining!
Read our unlocking guide to find out how you can fix this.
Phone saying network locked
This message usually means that your phone is locked to your old network. We do warn you about this before joining!
Read our unlocking guide to find out how you can fix this.
Phone asking for a restriction code
This message usually means that your phone is locked to your old network. We do warn you about this before joining!
Read our unlocking guide to find out how you can fix this.
Phone saying SIM locked
This message usually means that your phone is locked to your old network. We do warn you about this before joining!
Read our unlocking guide to find out how you can fix this.
Phone saying invalid SIM
The first thing you try is taking out your battery and SIM card. Give the SIM a gentle wipe down, and after 10 seconds, put the SIM and battery back in.
Still not working? This could be for a number of reasons, so we have a little checklist for you below:
1. Is your phone unlocked?
- Yes – Good. Next question.
- No – Time to sort that out. Check our unlocking guide.
2. Have you activated your SIM ?
- Yes – (next question)
- No – check out our guide here on how to get that fixed.
3. Remove your SIM.
Give the SIM a gentle wipe down, and after 10 second, put the SIM and back in.
Did it work?
- Yes – Happy days! You’re welcome.
- No – Keep reading.
4. Are you using an iPhone?
5. Try your SIM in another unlocked phone
- Worked – Must be a phone problem.
- Didn’t work – Time to replace the SIM. Order your replacement SIM, here.
Phone saying no service
Remove your SIM from your phone and give the SIM a gentle wipe down, and after 10 seconds, put the SIM back in.
Still not working? This could be for a number of reasons so we have a little checklist for you below.
1. Have you activated your SIM?
- Yes – (next question)
- No – Learn how to get it up and running, here.
2. Are you in the middle of transferring your number to 48?
- Yes – Services will return once your number has been transfered.
- No – (next question)
3. Do you have coverage?
You will need to make sure that you are in an area with available coverage. You can check your coverage, here.
Coverage good – (next question)
Poor coverage – You need to be in an area with available coverage.
4. Has your 48 SIM ever worked?
- Yes – Has anything changed recently? New phone? Updated phone software?
- No – (Next question)
5. Is your phone unlocked?
- Yes – (next question)
- No – Did you miss the memo? It has to be unlocked to work with 48. Learn more, here.
6. Does the SIM work in another unlocked phone?
- Yes – Not nice news, but looks like it's an issue with your phone.
- No – Time to order a replacement SIM!
