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Average Joe
Posts: 3

Data Roaming

Hi I'm over in Germany at the moment and my internet isn't working
Posted from Lenovo A6020a40
The Legend
Posts: 11,320

Re: Data Roaming

Are you on a Guido membership?

EU roaming will only work on Guido since 13th June.

If you are on Guido are calls and texts working OK?

What make and model of phone are you using?

Note that many people have been reporting problems with EU data roaming on Guido memberships so if you're having the same problem then you will have to contact 48 support for advice.

 

Hope this helps.



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The Legend
Posts: 11,320

Re: Data Roaming

Any update @marcm187?



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Average Joe
Posts: 3

Re: Data Roaming

Sorry took me so long to reply. I'm on the Guido plan. Calls and texts working fine, just no data. Couldn't figure out how to contact 48 support on this
Posted from Lenovo A6020a40
The Legend
Posts: 11,320

Re: Data Roaming

You can contact 48 support here - option 3 or the chat facility during support office hours

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.



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Posted from Xiaomi Redmi Note 3
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Average Joe
Posts: 3

Re: Data Roaming

Thanks very much. Will try it now.
Posted from Lenovo A6020a40