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EU roaming

Average Joe
Posts: 4
‎30-09-2017 11:26 AM
Hey in France at the moment and cannot get roaming data on my phone,I can make calls and send and receive texts though. Data roaming is switched on on my phone and it's on the proximus.be setting, are there any other settings I need to change?
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Re: EU roaming

The Legend
Posts: 13,524
‎30-09-2017 12:06 PM
Check the APN field of your internet settings.
If it has changed from 48months.liffeytelecom.com then change it back to that and then reboot the phone and see if data starts working.
This is a common problem with data roaming on 48 and this tweak has fixed it for many users.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: EU roaming

Average Joe
Posts: 4
‎30-09-2017 03:38 PM
In the APN field 48.liffeytelecom.com isn't an option, it just says INTERNET.PROXIMUS.BE, euinternet or EVENT.PROXIMUS.BE
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Re: EU roaming

[ Edited ]
The Legend
Posts: 13,524
‎30-09-2017 04:10 PM

You need to edit it to read 48months.liffeytelecom.com not 48.liffeytelecom.com
If it won't allow you to edit that field then you'll have to contact 48 support and see if they can advise.

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: EU roaming

The Legend
Posts: 13,524
‎30-09-2017 11:04 PM

Did that help at all @hannah91?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: EU roaming

Average Joe
Posts: 4
‎01-10-2017 08:59 PM
Nope still nothing, this is extremely frustrating I don't understand why 58 say they provide EU data if they don't. Popped a 3 sim card into my phone and it worked straight away with no issues.
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Re: EU roaming

Average Joe
Posts: 4
‎01-10-2017 09:00 PM
*48
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Re: EU roaming

The Legend
Posts: 13,524
‎01-10-2017 09:15 PM
Did you contact 48 support as I suggested?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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