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Internet

Average Joe
Posts: 2
‎16-11-2016 12:25 AM
Hi I bought add on internet just about 5 minutes ago but the internet was not added on? Can you help me with this? Thanks
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Re: Internet

[ Edited ]
The Legend
Posts: 13,870
‎16-11-2016 12:33 AM

You mean you bought an internet add-on because you used up your membership data allowance?
Was internet access working before?
Are your internet/APN settings correct?

http://community.48months.ie/t5/Other-Help/Internet/m-p/34493#M12560

If you dial *100*8# what do you get?
What do your My 48 account page and My History page say about your current membership status, data allowance and recent payments/purchases?

https://www.48months.ie/my-48
http://www.48months.ie/my-48/my-history

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Internet

The Legend
Posts: 13,870
‎16-11-2016 09:47 AM

Did that help at all?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Internet

Average Joe
Posts: 2
‎16-11-2016 06:35 PM
My membership had not run out at the time but now it has run out and every time I try to buy membership it says 'there has been an error please try again'. There is sufficient funds in my account and I have perfect wifi? Can you help me please? Thanks!
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Re: Internet

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The Legend
Posts: 13,870
‎16-11-2016 08:08 PM

What does *100# return for your cash credit balance?

Where are you trying to buy membership?

By text?

On the website?

On the app?

Whichever way you have tried maybe try another and see if it makes a difference?

If you can't buy membership at all then you'll probably need to contact 48 support for assistance:

 

http://www.48months.ie/help/ask-agent

 

Hope this helps.

 



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Internet

The Legend
Posts: 13,870
‎17-11-2016 04:54 PM

Did that help at all?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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