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Re: No data out of the blue

Average Joe
Posts: 4

Please provide an update to the community !!

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Re: No data out of the blue

Average Joe
Posts: 2

I have problems connecting as well. I tried to restart the phone around 8 times and is not working. I checked the seetings, etc, etc and still internet is down. Are the engineers working on this?

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Re: No data out of the blue

Community Manager
Posts: 102
The team is working on this as we speak, and I'll let everyone know as soon as I know more 👍
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Re: No data out of the blue

Average Joe
Posts: 2

Hi mine just went down at around 1pm. I am in Dublin. Whats app is hanging and mail no connecting. i have used up my data.

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Re: No data out of the blue

The Legend
Posts: 12,994

I don't understand.

If you have used up your data allowance then that's why your connection is not working.

If you have NOT used up your data allowance and it's not working then it's probably due to this current outage.

Oddly I'm still unaffected and have been unaffected all day in Dublin city centre.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No data out of the blue

Average Joe
Posts: 2
Sorry typo. I haven't used the data. Right so I will have to wait then. Thanks
Posted from Apple iPhone
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Re: No data out of the blue

Average Joe
Posts: 1

I've been turning my phone on and off all day, and keeping an eye on this thread. (Wi-fi is broken on my phone so without data, it's basically a brick).

 

Anyway - I just noticed original poster had oneplus 3t, same as me. There was an update on my 3T this morning and data hasn't worked since then. Could that be where the issue lies? in the Android update?

 

I double-checked my 48 Internet settings after upgrade and they were still intact.

 

 

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Re: No data out of the blue

Average Joe
Posts: 4

There is a fault on core level between Three/O2 and 48/Tesco mobile. Engineers are trying to fix it but no time for it yet.

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Re: No data out of the blue

The Legend
Posts: 12,994

startom wrote:

There is a fault on core level between Three/O2 and 48/Tesco mobile. Engineers are trying to fix it but no time for it yet.


Is that an update from 48 support or something?

What does "core level" mean?!?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No data out of the blue

Average Joe
Posts: 4

Part of this info was confirmed to me over chat to support.

 

in short - in this situation core level would be "interconnect" between MVNO network(48) and real mobile operator Three/o2

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