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downloading mms

Buddy
Posts: 20
‎02-09-2017 12:00 AM
Hi. I'm having trouble downloading mms photos. I keep getting an error message saying unable to download at this time. Can anyone shed any light? Thanks
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Re: downloading mms

The Legend
Posts: 13,647
‎02-09-2017 12:03 AM
What is the exact error message?
Do you have a data allowance and your mms APN configured correctly?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: downloading mms

Buddy
Posts: 20
‎02-09-2017 08:51 AM
"Failed to download multimedia message. Please try again later.".
I presume the settings are correct cos I used the tweaker link.
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Re: downloading mms

[ Edited ]
The Legend
Posts: 13,647
‎02-09-2017 08:55 AM

Double check that they are correct.
Maybe even delete whatever apns are currently configured and start from scratch with these instructions.

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

 

What make and model of phone is it?


Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: downloading mms

The Legend
Posts: 13,647
‎03-09-2017 12:12 AM

Any update @dokgolf?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: downloading mms

Buddy
Posts: 20
‎03-09-2017 12:52 AM
Ya. No joy with those settings either. I also couldn't get data roaming in Spain in July. Don't know if 2 are connected. My phone is a Samsung J5 (6). Thanks
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Re: downloading mms

The Legend
Posts: 13,647
‎03-09-2017 10:30 AM
You'll probably have to contact 48 support and see if they can help.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: downloading mms

The Legend
Posts: 13,647
‎04-09-2017 04:42 PM

Were 48 support able to help @dokgolf?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: downloading mms

Buddy
Posts: 20
‎05-09-2017 12:07 AM
Haven't had chance to get in contact with them yet
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Re: downloading mms

The Legend
Posts: 13,647
‎05-09-2017 07:22 AM
Some people with the same problem on Samsung Galaxy report that switching off auto download of MMS message content may help.
No harm in trying.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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