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Data add on for roaming

Average Joe
Posts: 3
‎13-07-2017 12:55 PM
If I buy the data add on will I be able to use it when roaming?
Thanks
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Re: Data add on for roaming

[ Edited ]
The Legend
Posts: 13,524
‎13-07-2017 12:58 PM

Depends - if you are roaming in the EU on a Guido membership then your Guido membership data allowance and/or any data add-on allowance should work:

 

EU Roaming Update
Roaming & Troubleshooting Guide

 

If you are roaming anywhere else (rest of Europe/outside EU, North America or Oceania) then data will not work as 48 don't support it other than when roaming in the EU on a Guido membership.

 

Bear in mind that many people have been having problems getting data working while roaming in the EU on a Guido membership even though it should work.

 

Also - since you seem to be using an iPhone you should be aware of this issue due to the stupid way that Apple do things - it hits many iPhone users and causes them problems when trying to get even calls and texts working while roaming:

 

iPhone abroad issue

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Data add on for roaming

The Legend
Posts: 13,524
‎13-07-2017 03:53 PM
Did that help at all @samsheehan1107?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Data add on for roaming

Average Joe
Posts: 3
‎16-07-2017 12:17 PM
Yes but I'm wondering if the data ADD ON will work. The 1GB for €3. Thank you
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Re: Data add on for roaming

The Legend
Posts: 13,524
‎16-07-2017 01:36 PM
As I already said the data add-on should work if you are on a Guido membership roaming in the EU.
But not otherwise.
I.e. if you're roaming outside the EU on any membership including Guido or roaming in the EU on a membership other than a Guido membership.
Also many people have been having problems with data while roaming in the EU on a Guido membership even though it should work.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Data add on for roaming

The Legend
Posts: 13,524
‎16-07-2017 10:06 PM

Did that help at all @samsheehan1107?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Data add on for roaming

Average Joe
Posts: 3
‎17-07-2017 02:43 PM
Oh yes thanks very much
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