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Forum Posts

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Landline minutes

HiAre landline minutes included in the new membership packages? No mention of them just the 300 mobile minutesThanks

Unable to buy membership

Hey, I am unable to buy membership or topup since the site changed as i get the error "Sorry you are not allowed to purchase memberships, since you have a SIM swap in progress". error

Screenshot 2020-04-22 at 10.26.56.png

Unable to buy memebership

Hey, I am unable to buy membership or topup since the site changed as i get the error "Sorry you are not allowed to purchase memberships, since you have a SIM swap in progress". error I also can not signin to the community as I dont know my username ...

Screenshot 2020-04-22 at 10.26.56.png Screenshot 2020-04-22 at 10.28.10.png
swan by • Newcomer
  • 1471 Views
  • 1 replies
  • 1 like

Error submitting payment

I have tried to buy membership in the last few days but this keeps coming up. Error submitting payment.I even tried buying through the gift shop.I never had this issue before. Mastercard is fine.I had to go the help desk this week as I needed to top ...

Cant gift / buy a membership

Im trying to buy for the last few hours and when I submit my payment details like normal, it says this error in red writing: There has been an error submitting your payment What is this issue? Can you please fix it or tell me what im supposed to do t...

eananc by • Newcomer
  • 5688 Views
  • 11 replies
  • 3 like

Roaming

Can you buy roaming as an add on pls.

marche by • Newcomer
  • 1218 Views
  • 2 replies
  • 0 like

Bank card

Hi my card is expired. Please, how can I update my card expiration date and the card security code? Thanks

New card

Hi I have updated my new card details but I cannot find the auto renew option is this still available??

Replacement Sim

Hi,I ordered a replacement sim about 2.5 weeks ago, but still haven’t received it. Can’t use my new phone till I get it.Had this been shipped, it do I have to wait till current crisis is over to receive??Thanks!