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hi, i received my replacement sim today, says it cant be activated and to contact an agent, thanks

Anon
Not applicable

‎25-05-2016 09:58 AM

 
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4 REPLIES 4

dalyer
The Legend
The Legend

‎25-05-2016 10:25 AM

Are you sure that you're trying to activate it as a replacement SIM and not a new SIM (which would end up on a new account, number etc.)?

Can you post the exact error message - a screenshot would be ideal if possible?

If you need to contact 48 support about this then you can do so here:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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Anon
Not applicable

‎25-05-2016 10:26 AM

Hi, solved in live chat thanks
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dalyer
The Legend
The Legend
In response to Anon

‎25-05-2016 10:29 AM

Great - glad you got sorted so quickly.

What was the issue just in case it helps somebody else avoid the same problem?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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Anon
Not applicable
In response to dalyer

‎25-05-2016 11:35 AM

actually no idea, it was a replacement sim. I was logged into my account but it said that it couldnt be activated to contact an agent. The agent was able to register it online instantly.

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