09-05-2017 09:05 AM
iPhone 5 does take a nano SIM so that's too small for the new phone unless you use a nano to micro SIM adaptor.
Strange that you didn't notice this before!
It would have saved a lot of time & confusion....
09-05-2017 09:16 AM
If you squeezed the nano SIM into the micro SIM tray then hopefully you haven't damaged the latter!
You need to either get a nano to micro SIM adapter (e.g.https://www.carphonewarehouse.com/cpw/micro-and-na
Hope this helps.
11-05-2017 11:04 PM
What is the exact message?
Did you activate the replacement SIM?
12-05-2017 11:01 AM
All I can suggest is you try the new SIM in another unlocked phone if possible.
If it works there then the problem is the phone and you'll need to contact Argos or Alcatel support for more assistance.
I cannot find anything useful when Googling the phone make and model and either of those error messages.
Did you try contacting 48 support also?
12-05-2017 11:04 AM - edited 12-05-2017 11:17 AM
By the way - just to eliminate one other thing - you are inserting the SIM correctly - i.e. so that the SIM contacts make contact with the SIM tray contacts?!
Apologies if that sounds stupid but some people have managed to do it the wrong way...
To be honest the behaviour of the phone so far suggests to me that it is locked to some network even if it should not be.
I'd be inclined to go back to Argos and ask to try another one or something like that.
12-05-2017 04:18 PM
You mean it's now working in your new Alcatel Pixi 4?!
That's great - even if it's still a bit mysterious!
Anyway - glad it's working if that's the case now.
Remember to configure your internet settings if you have a data allowance that you want to use:
Hope this helps.