Showing results for 
Search instead for 
Do you mean 
Reply

Re: New phone and can't text or phone

Buddy
Posts: 19

Hi, Thanks for all your help.  I'll try another sim later, just think it's strange cause I get my contacts so the sim must work from that point.  Anyway thanks again

Reply
0 Likes

Re: New phone and can't text or phone

The Legend
Posts: 13,000

I presume that your contacts are backed up to Google and not stored on the SIM which might explain why you can get them even if the SIM is not working?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
0 Likes

Re: New phone and can't text or phone

The Legend
Posts: 13,000

Any update?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
Reply
0 Likes

Re: New phone and can't text or phone

Buddy
Posts: 19

I think my old sim was a nano and I should be using a micro so I have requested to change my sim.  Hopefully that should do the trick.  Thanks

Reply
0 Likes

Re: New phone and can't text or phone

[ Edited ]
The Legend
Posts: 13,000

If your SIM is a nano then it'll be too small to fit into the new phone and the size difference would be obvious.

What make and model of phone were you using before?

Did you try the other suggestions that I made above?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
Reply
0 Likes

Re: New phone and can't text or phone

Buddy
Posts: 19

Hi,

 

I was using an ipone 5.  I did the factory update.

Reply
0 Likes

Re: New phone and can't text or phone

The Legend
Posts: 13,000

iPhone 5 does take a nano SIM so that's too small for the new phone unless you use a nano to micro SIM adaptor.

Strange that you didn't notice this before!

It would have saved a lot of time & confusion....



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
Reply
0 Likes

Re: New phone and can't text or phone

Buddy
Posts: 19

I know, I'm really bad at phones.  Thanks for your help

Reply
0 Likes

Re: New phone and can't text or phone

The Legend
Posts: 13,000

If you squeezed the nano SIM into the micro SIM tray then hopefully you haven't damaged the latter!

You need to either get a nano to micro SIM adapter (e.g.https://www.carphonewarehouse.com/cpw/micro-and-nano-sim-adapter-3-pack.html#!colour=black&dealType=... or available in most other phone repair stores) or get a replacement micro SIM - choose the swap not block option and when you get it you can follow the instructions for activating it:

 

Change my SIM

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
0 Likes

Re: New phone and can't text or phone

Buddy
Posts: 19

Thanks, I don't think I damaged it.  I've ordered the change of sim so hopefully it'll work.  Thanks

Reply
3 Likes

Announcements
If you haven't already registered, now is a good time to do so. Register now >>
Order a free SIM
Earn some extra credit or cash with MatesRates!
Unlock your phone
Ask the community