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No service

Average Joe
Posts: 1

Hi, I lost my phoen recently and have just received a new simm card for a different phone. I ahve activated it but so far receive no service - for phone calls, internet or texts. Can you please advise? 
Thanks. 

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Re: No service

The Legend
Posts: 13,008

Did you get a brand new SIM or a replacement SIM (which should have cancelled your old one in your lost phone)?

If you got a brand new one and activated it as a new SIM then it will not be linked to your existing account/membership/credit etc.

When you scan for networks do you see 48?

Can you connect to it?

If not then are you sure that you have roaming/data roaming enabled?

What make and model of phone is it?

If it's an iPhone then there may be further complications due to the stupid way that Apple do things.

E.g. you may need cash credit on your account to pay for a UK SMS (25c) that the activation process enforced by Apple does its work.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No service

The Legend
Posts: 13,008

Any update?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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