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Service

Average Joe
Posts: 4
‎08-08-2018 11:20 AM
I have no service while I'm away in Malta and I'm on the Guido plan?
Posted from Samsung SM-G935F
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Re: Service

The Legend
Posts: 13,939
‎08-08-2018 11:56 AM
What make and model of phone?
What happens when you do a manual search for local networks?
Can you see and connect to any?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Service

The Legend
Posts: 13,939
‎08-08-2018 02:38 PM
Any update @caoimhejoe?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Service

Average Joe
Posts: 4
‎11-08-2018 11:11 PM
I have an iPhone se no joy with service. Not able to select carrier.
Help needed.
Posted from Samsung SM-G935F
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Re: Service

The Legend
Posts: 13,939
‎19-08-2018 01:31 AM

You didn't answer the questions that I asked @caoimhejoe



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Service

Average Joe
Posts: 4
‎19-08-2018 08:07 AM
I am not able to manual search it won't let me @dalyer. IPhone se which I can't select carrier.
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Re: Service

The Legend
Posts: 13,939
‎19-08-2018 10:48 AM
It may be this issue due to the stupid way that Apple do things.

https://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

You may need to be patient and persistent to get that to work.
Switching airplane mode on and then off and trying the reconfiguration quickly may help to catch a local network briefly allowing the reconfiguration to be made.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Service

The Legend
Posts: 13,939
‎19-08-2018 03:37 PM

Did that help at all @caoimhejoe?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Service

Average Joe
Posts: 4
‎19-08-2018 10:55 PM
No @dalyer. No Joy holiday ending soon anyway but thanks
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Re: Service

The Legend
Posts: 13,939
‎20-08-2018 12:11 AM
Pity. Just back from France myself and had no problems roaming there albeit on an Android phone and not an iPhone...


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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