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Top up

Average Joe
Posts: 4
‎22-07-2017 08:06 PM
I'm after adding credit twice and it has come out of my bank account and both times it hadn't come up on my acc
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Re: Top up

The Legend
Posts: 13,640
‎22-07-2017 09:24 PM

What do you mean by "credit" here?

Membership?

Add-ons?

Cash credit?

What does your My History page say about recent payments/purchases/topups?

 

http://www.48months.ie/my-48/my-history

 

What does your My 48 account page say about your current membership status and expiry date?

Does it list any "next" membership(s) in your Membership Planner?

 

https://www.48months.ie/my-48

 

My guess is that you bought two memberships but they stacked rather than starting immediately because your current membership hasn't yet run its full monthly course and expired.

A new membership will only start when the current one eventually expires.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Top up

The Legend
Posts: 13,640
‎23-07-2017 10:50 AM

Any update @stacy89?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Top up

Average Joe
Posts: 4
‎24-07-2017 05:53 PM
Nope its nothing to do with my membership I just started a new one the other day I just added like 2/3 euro just to send MMS messages and checked my bank today n it was taking out of it but still not on my acc??
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Re: Top up

Average Joe
Posts: 4
‎24-07-2017 05:55 PM
Cash credit and I checked my history n its not coming up on that but after coming out of my acc not good like
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Re: Top up

The Legend
Posts: 13,640
‎24-07-2017 09:24 PM
You'll have to contact 48 support so.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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