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Re: Issue with some customers losing 3G connection

The Legend
Posts: 12,825

techie_kev wrote:

 

@dalyer - are you still using a Huawei G300?  You mentioned that handset in a previous thread, so just wanted to double-check.


No - I'm using a Haier W910 running Android JB 4.1.2:

 

http://www.chinaphonereview.com/haier-w910

 

I have not had problems with loss of data until recently.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Issue with some customers losing 3G connection

Crew Member (retired)
Posts: 355

dersonly1shano wrote:
Hi my 3G has not worked for weeks... Tried a network reset and it works for about 3 hours...calls also been affected

Hey,

If calls also affected then it sounds like your issue is not limited to the 3G problem, so it's best if you contact an Agent about it so they can investigate the broader issue - pop a new request here. Smiley Happy

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Re: Issue with some customers losing 3G connection

Hot Rod
Posts: 6

My issue is slightly different, I'm not too sure if it related. I bought extra internet as an add-on but my internet doesn't seem to be working. Is there an activation period?

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Re: Issue with some customers losing 3G connection

Rock Star
Posts: 889
Hi rainbow1×o

Have you also an active membership running?

This is a requirement to ensure service is operational on 48...

:-)
Posted from Samsung GT-I9100
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Re: Issue with some customers losing 3G connection

Hot Rod
Posts: 6

Hi 1amcn,

 

Yes I do. It expires next month. My calls and texts are still working fine. Do you know if I have to wait a certain amount of time before my internet is operational? Smiley Happy

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Re: Issue with some customers losing 3G connection

The Legend
Posts: 12,825

Unfortuantely the online account does not clarify when an internet add-on expires.

It's a bit of a flaw that I reported to 48 support a while back.

Dialing *100*8# may tell you when it expires - I can't remember.

 

Handy short-codes

 

However if you have bought an internet add-on and have a current membership then it should work.

You do also have to configure your internet settings for it to work though - follow all of the steps here to do this:

 

http://community.48months.ie/t5/Need-Help/Samsung-Galaxy-phones-internet-settings/m-p/13363#M4013

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Issue with some customers losing 3G connection

Hot Rod
Posts: 6

Thank you for your help! 

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Re: Issue with some customers losing 3G connection

The Legend
Posts: 12,825

DId it work?

What did you do?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Issue with some customers losing 3G connection

Hot Rod
Posts: 6

I have an iPhone and I followed the instructions below! 

 

  • Go to Settings
  • Go to Mobile
  • Go to Mobile Data
  • Under Mobile Data Network, enter the Internet settings available in the next section
  • Under MMS, enter the MMS settings available in the next section
  • Switch 3G off and on
  • APN -  48months.liffeytelecom.com

    Username -  leave blank

    Password - leave blank

    MMS Proxy - 10.1.11.19:8080

    MMSC -  http://mmc1/servlets/mms 

    MMS Max Message Size - 307200

    MMSC UA Prof URL: leave blank 

     


    Thanks again Cat Very Happy

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Re: Issue with some customers losing 3G connection

The Legend
Posts: 12,825

OK - so the issue was that you had an internet add-on but had not configured your internet settings but now that you have it all works fine? That's good.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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