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I bought a €20 top up voucher this morning but when I enter it says it's not a valid code. I tried ringing to enter it and it says it's expired. Can anyone help?

Hi, Ive tried topping up online a few times today but it wont work. Each time i fill out my payment details it goes to an empty white box with a sadface  Ive used this card before and its worked and there is money in the account so its not that... a...