Memberships on 48

Memberships

Don't know your Don from your Guido? Need more info on your plan or change something on your account? This is the section for you.

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Can't port number from 48 because can't receive security txt

Recently I ported in to 48 mobile and was going to purchase 12.99 monthly subscription. But there is a hidden fee of 12.99 which is termed as activation fee. I did not like what they are advertising on website and what they are actually selling, so I...

Move my number from old 48 SIM to new 48 SIM?

How can I move my number from my old 48 Sim to my new my email was discontinued on my old number so I had to get a new SIM with a new email but now it won't allow me to keep my old number I have everything to do with my old Sim except I can't use the...

Made payment twice plan not activated

I am new customer and ported to 48. Now ended up without having access to phone or internet. Made payment twice and it says payment is successful and then it will start throwing errors. Requesting for immediate assistance.

Double charged for first membership plan purchase?

Just signed up but taken my money twice, how do I get a refund. It says to message up till 9pm and to hit message button but there is none

Topped up but can't make calls

I have topped up and it’s not showing on my plan I still can’t make calls

Bought membership plan but still being asked to buy one

Bought my monthly membership and it’s still asking me to pay for a plan??

Topped up but saying "merchant is processing your payment"

I have topped up from the app. The money has been deducted but it says the merchant is processing your payment. It’s been like this for 20 mins now. Can u please fix this issue

Bought new plan but it hasn't become active

I just bought a 10.99 membership, the money is deducted from my account but the membership isn't active.....please fix the issue

How can you get personal hotspot on your iPhone

I have a iPhone 13 and I can not access Mobil hotspot. It tells me to contact my network provider for permission.

Payment done but recharge not done yet

Made a payment of 25.98 euros but my recharge is not done please help..!

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